Refund & Return Policy

Effective date: November 2026

Thank you for shopping with ShowerNest. We are an Australian business based in Adelaide, South Australia, and we ship to customers in Australia and worldwide. This policy explains how returns, exchanges and refunds work, and your rights under the Australian Consumer Law (ACL).

1. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the product, you are entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights. Customers outside Australia also keep any rights they have under the consumer laws of their own country.

2. Change of mind returns

We accept change of mind returns within 14 days of delivery, provided that:

  • the item is unused, unwashed and in its original condition and packaging;
  • you provide proof of purchase (order number or receipt);
  • you cover the return shipping cost.

For hygiene reasons, shower curtains, liners and bath mats that have been used or hung cannot be returned for change of mind. This does not affect your rights if an item is faulty, damaged or not as described.

3. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or different from what you ordered, please email contact@showernest.com.au as soon as possible with your order number and a photo of the issue. We will offer a replacement or a full refund, and we cover the cost of returning faulty or incorrect items. For low-value items we may not need the item back.

4. International orders

The same 14-day change of mind policy applies to orders delivered outside Australia. Return shipping for change of mind is paid by the customer, and import duties or taxes charged by your country are not refundable by us. Faulty, damaged or incorrect items are handled exactly as in section 3, wherever you are.

5. How to return an item

  1. Email contact@showernest.com.au with your order number and the reason for the return.
  2. We reply with a return authorisation and the return address. Please do not send items back without it.
  3. Pack the item securely, include your order number and send it with a tracked postal service.

6. Refunds

Once we receive and inspect your return, we email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank or payment provider. Original shipping charges are refunded when the item was faulty, damaged or incorrect.

7. Contact us

  • Email: contact@showernest.com.au
  • Address: 16 Main North Road, Thorngate, Adelaide, South Australia, Australia
  • Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (ACST)
  • ABN: 23 937 660 503