Shipping Policy

Effective date: November 2026

ShowerNest is an Australian business based in Adelaide, South Australia. We ship across Australia and to most countries worldwide. Please read this policy to understand how and when your order will be delivered.

1. Processing time

All orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery times

  • Australia: most orders arrive within 7 to 10 business days.
  • International: most orders arrive within 10 to 20 business days, depending on the destination.

Some products show a longer delivery estimate on the product page (for example made-to-order linen curtains, around 1 month). That estimate applies to those items. Delivery times can vary with location, weather and carrier delays beyond our control.

3. Shipping rates

  • Australia: free standard shipping on orders of AUD $49 or more; AUD $7.99 flat rate on orders under $49.
  • International: AUD $7.99 flat rate, with a minimum order of AUD $49.99.
  • Shipping protection: optional, AUD $9.99, available at checkout.

The exact shipping options and costs for your address are shown at checkout before you pay. Prices are in Australian dollars (AUD) and include GST where applicable.

4. Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are not included in our prices and are paid by the customer on delivery. Some destinations cannot be served by our carriers; if your address cannot be delivered to, we will contact you and refund the order in full.

5. Tracking your order

Once your order ships, you receive a tracking number by email. You can follow your parcel on our order tracking page. Tracking can take up to 24 hours to appear after dispatch.

6. Delays, wrong addresses and lost parcels

If your order has not arrived within the delivery times above, please contact us with your order number and we will investigate with our carrier. Please check your shipping address carefully: we are not responsible for parcels delayed or lost because of an incorrect address, and re-delivery fees may apply. If your parcel arrives damaged or is lost in transit, contact us and we will arrange a replacement or refund in line with our Refund & Return Policy.

7. Contact us

  • Email: contact@showernest.com.au
  • Address: 16 Main North Road, Thorngate, Adelaide, South Australia, Australia
  • Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (ACST)